Archive

Archive for February, 2012

Forecasting Models for Change in the Construction Industry

February 1st, 2012 No comments

construction_hatClient: Austin Commercial
Team: David Walls
Faculty advisor:  Dr. Barr  Year: 2004
Documents: Final report (PDF)

Austin Commercial is a prominent Texas-based construction firm specializing in large-scale projects, including the American Airlines Center, D/FW Airport, and other Dallas landmarks. In recent years, a major challenge has emerged: how to manage the large number of change orders in their construction projects. The focus of this work is to quantify these changes and calculate their impacts on the construction’s cost and schedule. Read more…

Call Center Personnel Scheduling

February 1st, 2012 No comments

Client: Federal Reserve Bank of Dallas
Team: Alex Grosjean, Brianna Bauer
Faculty Advisor: Dr. Siems
Year: 2011
Documents: Final Report, Presentation

Every month, the Treasury sends out roughly ten million physical checks for Social Security payments and other benefits. On average, it costs them about $1 apiece to send these checks via surface mail. As a cost saving method, the Treasury is now requiring these recipients to use direct-deposit methods, and will eventually cease to send out physical checks.

This is where the Federal Reserve’s GoDirect program comes in. GoDirect is both a call center and a website which helps the recipients switch over to direct deposits, which only cost about 9 cents per person. The return on investment for this project is expected to be ten years. The Call Center wishes to optimize the schedule of employees to handle these incoming calls; thus our goal is to design a model to minimize the cost associated with the call center. Read more…