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Improving Emergency Room Effectiveness via Process Simulation

June 5th, 2009

Client: Baylor University Medical Center
Team:  Amy Haller, Chris Johnson, Christian Puryear, Adam Saucedo
Faculty advisor: Dr. Richard Barr     Year: 1996
Documents:   Final report

Baylor University Medical Center (BUMC) is a downtown-Dallas-based hos­pital with many satellite locations around the metroplex. In northeast Tarrant county, BIJMC acquired a small hospital in Grapevine. The Grapevine Hos­pital is a licensed 104-bed facility offering both in- and out-patient services. The Emergency Department (ED) at Baylor Grapevine is a six-bed unit cater­ing primarily to urgent patients rather than trauma patients. Currently, this department is undergoing major changes in staffing and physical size. A new facility is under construction and will be completed in September 1996.

The administrators of the Grapevine Hospital recognized a potential prob­lem and requested a tool to accurately simulate the work done in the ED. The purpose of this project is two-fold: 1) to determine the impact of staffing and/or facility changes on the efficiency of the ED, and 2) to gain a better understand­ing of the patient flow through the ED in order to reduce the occurrence of bottlenecks in the new facility. Consistently, the ED sees its largest number of patients on the weekend. On average, the ED services 110 patients each weekend.

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