Improving Efficiency in an Outpatient Services Lab
Client: Methodist Dallas Medical Center
Team: Kyle Chester, Kristin Evanto, and Emily Gray
Faculty Advisor: Dr. Barr
Year: 2010
Documents: Final Report, Presentation
A “hub” of activity at MDMC is the Outpatient Services department. Outpatient Services exists to serve the needs of physicians and surgeons alike with routine x-rays, blood draws to test for Tuberculosis or other ailments, or diagnostics to assess patient health. Many patients who come to Outpatient Services are preparing for surgery and thus need to undergo preliminary screens such as blood draws and EKGs.
The focus of this project is the observation and analysis of the administrative and technical operations within the laboratory component of Outpatient Services. Outpatient Services aims to reduce its patient wait times throughout the entire duration of a patient’s stay in Outpatient Services. Management has expressed a desire to reduce patient wait times such that 95% of all patients wait less than 15 minutes for the Outpatient laboratory department. Read more…
